Sending messages

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Besides setting up automated messages in the Booking flow of a unit, you can also send emails and text messages (SMS) to your guests manually. You can do this by opening a booking. All communication is stored per booking.

Send a message manually

To manually send a message to a guest, you need to open the related booking first.

Click on a booking.
Click on Messages (or expand the booking to full screen, as shown below).
Click on the Email or SMS tab.
Type a message in the field and click on the send button.

Send a message to a guest in Bookingmood

The message that you sent will also be shown in the timeline of the booking.

Send a message after you confirmed a booking

When you work with Booking requests instead of Instant bookings, you must manually confirm bookings and update the guests.

Click on a booking.
Change the status from a booking to Confirmed.
Click on Messages.
Click on the arrow button near Pending > Confirmed (Notify guest).
The Booking request confirmed template will be used.
Click on the Email or SMS tab.
Click on the Send button to send the message.

Send an invoice to the contact(s) of a booking

When you work with Booking requests instead of Instant bookings, you must manually update the guests about the invoice that you generated.

Click on a booking.
Click on Messages.
Click on the arrow button near Invoice created.
Click on the Email or SMS tab.
Click on the Send button to send the message.

Send a message from a template

Click on a booking.
Click on Messages.
Click on the Email or SMS tab.
Click on the tab Select template and select a template.
Click on the green arrow button to send the email.

Learn how to edit the email templates below.

Templates

By default, there are two email templates. These are part of the Automated emails from the Booking flow.

Booking submitted

This email is sent automatically when a guest submits a booking request.

Payment received

This email will be sent automatically when someone pays and you've set up the online payment integration. When you mark a payment as received manually, you will need to manually send this email.

Edit templates

You can manage and edit the templates that you can send manually.

Click on a booking.
Click on Messages.
Click on the Email or SMS tab.
Click on Select template.
Edit an existing template or add a new one.

Select a template in Bookingmood

Variables in a message

A variable is a placeholder that will be replaced by actual data when you send the message. For example, when you add {{arrival_date}} into a template, this piece will be replaced by the actual arrival date of the booking. Like May 18, 2024. You can add a variable by clicking on the {x} icon in the editor.

Writing an email template with variables in Bookingmood

Variables

Variable	Description
`{{address}}`	The address of the guest
`{{arrival_date}}`	The arrival date of the booking
`{{departure_date}}`	The departure date of the booking
`{{duration}}`	The duration of the booking in nights or days
`{{email}}`	The email address of the guest
`{{first_name}}`	The first name of the guest
`{{last_name}}`	The last name of the guest
`{{name}}`	The full name of the guest
`{{organization_name}}`	The name of your Organization
`{{phone}}`	The phone number of the guest
`{{product_name}}`	The name of the rental unit
`{{reference}}`	The reference of the booking
`{{subtotal}}`	The subtotal amount of the booking
`{{total}}`	The total amount of the booking
Extra variables in invoice related emails
`{{invoice_reference}}`	The reference of the invoice
`{{invoice_date}}`	The date of the invoice
`{{invoice_total}}`	The total amount of the invoice
Extra variables in payment related emails
`{{payment_total}}`	The total amount of the payment
`{{payment_paid}}`	The amount that is paid
`{{payment_due_at}}`	The due date of the payment

Add a private note to a booking

Click on a booking.
Click on Messages.
Click on the Private note tab.
Compose your note.
Click on the green arrow button to save the note.

Email settings

You can edit the settings via Settings.

Show Bookingmood branding in emails

You can show or hide the reference of Bookingmood in the emails that are sent.

Email grouping

You can group the emails that Bookingmood sends related to the same booking in the same thread. You can also let Bookingmood send all emails as separate emails, so they are not threaded.

Email sender

By default, all emails that are sent have Bookingmood bookings@bookingmood.com as sender. If you want emails to be sent via your own name and domain name, you can set that up under Settings at the Emails section. You will have to add some DNS records. If you don't know how to do this, please ask your hosting provider or webmaster to add them. Note that this only works for domain names that you own yourself. Email addresses from services like Gmail, Outlook and others can't be used.